TECHNOLOGY PRODUCTS & SERVICES · BUSINESSES ACROSS INDUSTRIES
You build the tech.
Let’s look at the risk.
When clients depend on your technology, an alleged mistake can become a costly dispute. Start a focused conversation about technology errors and omissions insurance.
THE PRIMERISK APPROACH
Cyber & Tech Risk Roadmap
Connect the services you deliver with the coverage you consider.
Your services define
the conversation.
Technology E&O addresses certain liability claims alleging an error, omission or failure in covered technology products or services. Policy definitions and exclusions matter, especially when your work spans consulting, implementation, software and ongoing support.
- Software & SaaS: what the product promises, how customers use it and their dependence on it.
- IT services & MSPs: administrative access, service agreements, outsourced providers and client systems.
- Technology consultants: advice, project scope, implementation responsibilities and contractual commitments.
- AI products & services: what your system does, where people review its output and the obligations in your customer agreements.
Different industries.
Different service models.
We work with businesses across industries that provide technology-related products or services. Marketing and lead generation are examples, alongside software, IT, consulting and other service models. We’ll start with what you actually deliver.
Tell us about CRM setup, tracking tools, websites, automation and integrations, alongside campaign management and client commitments. We’ll discuss whether technology E&O, professional E&O or media liability fits those services, together with your cyber needs.
A missed campaign target or promised lead volume is not automatically an insured loss. Bring those contract terms into the discussion.
Discuss your business ↗Before you compare quotes.
Have your service descriptions, revenue breakdown, standard contracts and existing insurance ready. For claims-made coverage, discuss retroactive dates, continuity and claim-reporting requirements before making a change.
Read past the policy title.
Does every contract dispute fall under Tech E&O?
No. Coverage depends on the allegation, policy definitions, contractual liability language and exclusions. Do not assume that a contractual promise or refund obligation is insured.
Does Tech E&O also pay for my own cyber recovery?
Not necessarily. Cyber response and first-party losses may need separate coverage or a combined product. Review both sides rather than relying on the policy’s name.
What if my work changes after I buy coverage?
Tell your agent about new services, products, contract obligations or customer segments. The description of your insured operations should keep pace with your business.
Educational reference: Corvus by Travelers’ technology E&O overview. Also see Travelers’ professional E&O overview. Availability and terms vary by insurer and business.
COVERAGE QUESTIONS, ANSWERED
Technology E&O Insurance for Products & Services
Technology errors and omissions insurance addresses certain claims alleging financial loss from errors or failures in covered technology products or services. Your actual service descriptions matter more than the label on your business. Cyber coverage addresses a different, sometimes overlapping set of exposures.
| Scope of professional services | Compare the policy’s covered services with software, consulting, implementation, hosting, support, and automation work in your contracts. |
|---|---|
| Contract promises | Discuss warranties, service levels, indemnity, and liability limits. A promise to deliver a business result is not automatically an insured obligation. |
| Continuity and reporting | Before changing claims-made coverage, discuss prior work, retroactive dates, known circumstances, and claim-reporting requirements. |
What affects the cost?
Revenue, services, industries served, contract size, project complexity, subcontractors, claims history, limits, and deductibles help shape the quote. Bring your standard client agreement and a practical explanation of what you deliver.
Can marketing and lead-generation companies need Tech E&O?
They may, depending on their services. CRM implementations, tracking systems, websites, integrations, and automation can raise technology-related questions. Campaign advice and creative content may also call for professional E&O or media liability review. Describe each service rather than assuming one policy title covers all of them.
ILLUSTRATIVE SCENARIO
Where policy details matter.
An integration sends incorrect records into a client’s CRM, and the client alleges lost revenue. The analysis may involve covered professional services, the alleged error, contract terms, and exclusions—not only whether a data breach occurred.
Educational reference: Travelers: technology E&O risk examples. Examples do not establish coverage for a particular claim.
Discuss your coverage ↗CYBER & TECH RISK ROADMAP
A clear path through the coverage conversation.
Understand
Map your technology services and contractual commitments.
Review
Review client-loss allegations alongside cyber incident exposures.
Compare
Compare covered services, limits, exclusions, and coverage continuity.
Revisit
Check in before launching new services or accepting new obligations.
Our Roadmap is a review approach, not an insurance policy or a guarantee that every risk is covered. Coverage depends on the policies and endorsements selected.